Professional end user training on Horizon, delivered by expert trainers
Train to Win.tv now offers end user training on Gamma’s industry leading Hosted voice platform, Horizon. Our trainers are accredited fully on all aspects, as well as all supplementary services including Akixi, receptionist console, CRM integrator along with softphone and mobile clients.
Our training is designed to enable customers to harness the full power of the features available in a non-technical, easy to understand language. We adopt proven training techniques to maximise the amount of information people retain, along with options for on-going support via our dedicated live chat system, and our expert twitter feed @Horizonexpert.
Why end user training is essential
End user training can be the difference between a good system and a great system, and the difference between a happy customer and a recommendation. At Train to Win.tv we recognise the importance of empowering end users to get the most out of their investment and our end user training has been designed to do just that.
Unless people are trained on using a new solution, you cannot expect to reap the full benefits of the investment. In addition to this, there is often the challenge of staff being resistant to change. By explaining the reasons behind a new system to create an understanding, outlining the benefits and providing training, you will be on the road to staff embracing these changes.
Our trainers have guided hundreds of participants through various modules that have been written specifically for our clients. Our training modules range from ‘Train the Trainer’, scaling down to ‘End User’ training to help simplify the transition from existing systems to the new technologies.
We don't believe in "one-size-fits-all." We take a role-based approach. Our professional in-house training experts design tailored programs reflective of business processes, key terminology, and the unique end user tasks in your company. On-site or Train-the-Trainer services are available to ramp your internal instructors on how to educate the user community.
We know that every customer deployment is different. Thankfully our simple to follow pricing approach ensures that pricing can be tailored to your requirements. Our engagements always include an initial consultation to ensure that we cover everything that is needed, allowing you to get the most out of the time we spend with you.
|Training (on Site) *||Price|
|Up to 2 hours (Max 10 Delegates Per Session)||£175.00|
|Horizon Administrator Training||Company & Site Management|
|Number Management (DDI's & Call Routing)|
|Local Number Management (Extensions)|
|Voice Portal Configuration|
|Music on Hold|
|Call Barring Configuration|
|Scheduling (Open/Closed Hours)|
|Editing User Settings|
|Managing a User Device|
|User Call Barring|
|User Call Control Settings|
|User Portal Permissions|
|Creating and managing an IVR|
|Creating and managing Hunt Groups|
|Call Queue Groups|
|Instant Conference Groups|
|Assigning to a user|
|Assigning to a group|
|Explanation of different types of recording|
|Performance Statistics features|
|Advanced Statistics features|
|Horizon End User Handset & Portal Training||Portal|
|Logging into User Portal|
|Exploring Company Directory|
|Call Forwarding via Portal|
|Call Profiles via Portal|
|Advanced Call Setup (if configured)|
|Handset Training including Device Customisation (if configured)|
|Device Customisation (if configured)|
|Making and receiving a Call|
|Call Transfer (Blind and Announced)|
|3-way Conference (if available)|
|Applications - Akixi Wallboard & Reporting||Supervisor Training Session|
|Accessing the Interface|
|Viewing Pre-Configured Reports|
|Introduction to Filters|
|Applications –Horizon Receptionist Console||Logging into Receptionist Console|
|Managing Incoming Calls|
|Transfer (Blind and Announced)|
|Browsing Directory & User Presence|
|Applications – Horizon Integrator||Installation|
|CRM Integration features|
|Web Browser Integration|
|Applications –Horizon Mobile & PC Clients||Download and Installation|