End User Training Services

Professional end user training delivered by expert trainers

End user training can be the difference between a good system and a great system, and the difference between a happy customer and a recommendation. At Train to Win.tv we recognise the importance of empowering end users to get the most out of their investment and our end user training has been designed to do just that.

Unless people are trained on using a new solution, you cannot expect to reap the full benefits of the investment. In addition to this, there is often the challenge of staff being resistant to change. By explaining the reasons behind a new system to create an understanding, outlining the benefits and providing training, you will be on the road to staff embracing these changes.

Our trainers have guided hundreds of participants through various modules that have been written specifically for our clients. Our training modules range from ‘Train the Trainer’, scaling down to ‘End User’ training to help simplify the transition from existing systems to the new technologies.

We don't believe in "one-size-fits-all." We take a role-based approach. Our professional in-house training experts design tailored programs reflective of business processes, key terminology, and the unique end user tasks in your company. On-site or Train-the-Trainer services are available to ramp your internal instructors on how to educate the user community.

About our end user training

  • Delivered by expert trainers not engineers
  • Simple & clear pricing
  • Flexible delivery methods including on site & webinar
  • Tailored sessions based on requirements
Areas typically covered within our training can include:
  • Handset Training. A detailed overview of the handset and how to get the most out of it
  • Administrator Training. This includes all system Moves, Adds, Changes and day to day management. It offers a detailed overview of how to manage and maintain the system.
  • End User Portal Training. We provide a comprehensive overview on confidently using the system to ensure that users get the most out the system. This can range from using the handset through to improving efficiencies using tools such as click to dial
  • Application Training. This will typically include training Wallboard\Management Information, mobile client\PC client, specialist receptionist & any CRM integration too

We know that every customer deployment is different. Thankfully our simple to follow pricing approach ensures that pricing can be tailored to your requirements. Our engagements always include an initial consultation to ensure that we cover everything that is needed, allowing you to get the most out of the time we spend with you.

Training (on Site) * Price
Full Day £475.00
Training (Webinar) Price
Up to 2 hours (Max 10 Delegates Per Session) £175.00
*travel expenses may apply
Service Specifics
Service Typical Content
Administrator Training Company & Site Management
Number Management (DDI's & Call Routing)
Local Number Management (Extensions)
Company Directory
Voice Portal Configuration
Music on Hold
Call Barring Configuration
Scheduling (Open/Closed Hours)
User Management
Adding Users
Editing User Settings
Managing a User Device
User Call Barring
User Call Control Settings
User Portal Permissions
Call Groups
Creating and managing an IVR
Creating and managing Hunt Groups
Call Queue Groups
Instant Conference Groups
Pickup Groups
Call Recording
Assigning to a user
Assigning to a group
Explanation of different types of recording
Performance Statistics features
Advanced Statistics features
End User Handset & Portal Training Portal
Logging into User Portal
Exploring Company Directory
Click-to-Dial Functionality
Call Forwarding via Portal
Call Profiles via Portal
Advanced Call Setup (if configured)
Busy Lamps
Handset Training including Device Customisation (if configured)
Device Customisation (if configured)
Making and receiving a Call
Call Transfer (Blind and Announced)
Call Hold
Handset-specific features
Headset Use
Volume Control
3-way Conference (if available)
Applications-Wallboard & Reporting including Axiki Supervisor Training Session
Accessing the Interface
Viewing Pre-Configured Reports
Creating Reports
Modifying Reports
Introduction to Filters
Report Scheduling
Wallboard Functionality
Applications–Receptionist Console Logging into Receptionist Console
Managing Incoming Calls
Transfer (Blind and Announced)
Queue Management
Browsing Directory & User Presence
Applications–CRM Integration Tools Installation
CRM Integration features
Outlook Integration
Web Browser Integration
Applications–Mobile & PC Clients Download and Installation
Making/Receiving Calls
Instant Messaging