Professional end user training delivered by expert trainers

End user training can be the difference between a good system and a great system, and the difference between a happy customer and a recommendation. At Train to Win.tv we recognise the importance of empowering end users to get the most out of their investment and our end user training has been designed to do just that.

Unless people are trained on using a new solution, you cannot expect to reap the full benefits of the investment. In addition to this, there is often the challenge of staff being resistant to change. By explaining the reasons behind a new system to create an understanding, outlining the benefits and providing training, you will be on the road to staff embracing these changes.

Our trainers have guided hundreds of participants through various modules that have been written specifically for our clients. Our training modules range from ‘Train the Trainer’, scaling down to ‘End User’ training to help simplify the transition from existing systems to the new technologies.

We don't believe in "one-size-fits-all." We take a role-based approach. Our professional in-house training experts design tailored programs reflective of business processes, key terminology, and the unique end user tasks in your company. On-site or Train-the-Trainer services are available to ramp your internal instructors on how to educate the user community.

About our end user training

Delivered by expert trainers not engineers
Simple & clear pricing
Flexible delivery methods including on site & webinar
Tailored sessions based on requirements

Areas typically covered within our training can include:

Handset Training. A detailed overview of the handset and how to get the most out of it
Administrator Training. This includes all system Moves, Adds, Changes and day to day management. It offers a detailed overview of how to manage and maintain the system.
End User Portal Training. We provide a comprehensive overview on confidently using the system to ensure that users get the most out the system. This can range from using the handset through to improving efficiencies using tools such as click to dial
Application Training. This will typically include training Wallboard\Management Information, mobile client\PC client, specialist receptionist & any CRM integration too

Pricing

We know that every customer deployment is different. Thankfully our simple to follow pricing approach ensures that pricing can be tailored to your requirements. Our engagements always include an initial consultation to ensure that we cover everything that is needed, allowing you to get the most out of the time we spend with you.

Training (on Site) *	Price
Full Day	£475.00

Training (Webinar)	Price
Up to 2 hours (Max 10 Delegates Per Session)	£175.00

*travel expenses may apply

Service Specifics

Service	Typical Content
Administrator Training	Company & Site Management
	Number Management (DDI's & Call Routing)
	Local Number Management (Extensions)
	Company Directory
	Voice Portal Configuration
	Music on Hold
	Call Barring Configuration
	Scheduling (Open/Closed Hours)
	User Management
	Adding Users
	Editing User Settings
	Managing a User Device
	User Call Barring
	User Call Control Settings
	User Portal Permissions
	Call Groups
	Creating and managing an IVR
	Creating and managing Hunt Groups
	Call Queue Groups
	Instant Conference Groups
	Pickup Groups
	Call Recording
	Assigning to a user
	Assigning to a group
	Explanation of different types of recording
	Statistics
	Performance Statistics features
	Advanced Statistics features
End User Handset & Portal Training	Portal
	Logging into User Portal
	Exploring Company Directory
	Click-to-Dial Functionality
	Call Forwarding via Portal
	Call Profiles via Portal
	Advanced Call Setup (if configured)
	Busy Lamps
	Handset Training including Device Customisation (if configured)
	Device Customisation (if configured)
	Making and receiving a Call
	Call Transfer (Blind and Announced)
	Call Hold
	Handset-specific features
	Mute
	Headset Use
	Volume Control
	3-way Conference (if available)
Applications-Wallboard & Reporting including Axiki	Supervisor Training Session
	Accessing the Interface
	Viewing Pre-Configured Reports
	Creating Reports
	Modifying Reports
	Introduction to Filters
	Report Scheduling
	Wallboard Functionality
Applications–Receptionist Console	Logging into Receptionist Console
	Managing Incoming Calls
	Transfer (Blind and Announced)
	Queue Management
	Browsing Directory & User Presence
Applications–CRM Integration Tools	Installation
	CRM Integration features
	Presence
	Outlook Integration
	Web Browser Integration
Applications–Mobile & PC Clients	Download and Installation
	Contacts
	Making/Receiving Calls
	Instant Messaging