Nearly every customer or company we talk to tells us that customer service is their biggest differentiator and something they value highly. We couldn’t agree more.
Unfortunately this is often a hollow statement. How many business principles actually invest customer service training? The answer is not as many as there should be!
At Train to Win.tv we think that customer service training is as important as sales training. With our improved customer service programme we give you the tools and skills to ensure you become truly customer-focussed. All sessions are relaxed and interactive…. No death by PowerPoint here!
We use actors to ensure that our role play is as realistic as possible and deliver this workshop in small groups. We don’t prescribe what great customer engagement is, we let them find out and decide what it is themselves.
I attended a Customer Engagement workshop as a new member of staff and found it to be a very good insight into continued improvements across all of the Customer Service departments. The style was relaxed and left me with a very positive attitude in dealing with both internal and external customers. It was a good reminder that we can all improve our attitude to delivering excellence for our business. I'd definitely recommend the workshop to all new and existing members of staff.
Alan Aves - Accounts – Nine Group
The Customer Service workshop provides a great insight and knowledge base which, as an attendee, you can take away and apply to the job role, changing the way you approach customer Service, and providing a much improved overall level of service.
The workshop was good fun, it gave me the chance to learn new skills and enhance existing ones but also provided the opportunity to bond with colleagues in other areas of the company.
I would recommend the workshop to all members of staff, new and existing as it provides a detailed, well thought out experience and leaves you with a very positive attitude towards delivering a great service to customers. Get involved because you won’t regret attending!
Lloyd Palmer - Marketing Project Executive – Nine Telecom
We recently held a customer service training course run by Julie Mills at Train to Win.tv. Each person who attended found it valuable and felt it made an immediate impact to the service they deliver to our customers.
The content wasn’t too heavy and was delivered in a style where it was easy to follow.
I would recommend this course for everyone in a customer facing role.
Andrew Davies - Operations Director – Direct Voice and Data
I really enjoyed the course material and found it beneficial. I have been applying the techniques to my day to day routine, it does make me think more about what I am saying when speaking to customers to ensure every customer has a “great experience”.
Caroline Coupland - Direct Voice and Data