Introduction to Project Management

With increasing Customer deployments of multi-product and multi-vendor solutions Project Management knowledge and skills are in great demand across the industry.

Imagine if you could differentiate yourself from the competition and offer an enhanced Project Management service to your customers – Project Management as a Service – well now you can

Our Introduction to Project Management course will greatly enhance your employee skill set and customer offering. We keep the groups small to ensure that each delegate gets the focus that they need and we make it fun, informative and relevant.

The course provides a detailed introduction to the key themes of Project Management including:

  • An understanding of Projects, Project Management and the methodology and terminology in use
  • The importance of the Project Manager Role - its increasing use and importance as a differentiator
  • Fundamentals of Project Planning – including Project Briefs, Sign off and Initiation
  • Comprehensive review of Project Roles, Processes and Documentation
  • Learn how to Control and Execute a Project
  • Identifying, managing and responding to Project Risks and Issues
  • The importance of Project Communication both internally and with your customers
  • Managing Customers through the Project lifecycle
  • Managing and Leading the Project
  • Completing and Closing a Project

Recomended for:

  • Any employee within a Service Delivery, Operations or Customer Service role.