Telecoms Regulatory Training

A one day course which provides an overview of the main industry regulation affecting reseller CPs, providing simple guidance and practical advice on how to achieve compliance.

Subjects covered include:

The course focuses on a description of the "General Conditions of Entitlement" and their legal status as part of the UK Communications Act.

The main areas of the business affected by the General Conditions, and which are covered in detail, include:

  • Sales and Marketing
  • Customer Contracts
  • Billing
  • Customer Switching
  • Numbering and Number Portability
  • Customer Codes of Practice , Complaint Handling and Dispute Resolution

The course also explains the role and powers of Ofcom, PhonepayPlus and other regulatory and industry bodies in policing and enforcing the regulation.

Who should attend?

The course is suitable for managers and any staff in key customer facing roles within the business. The course is suitable for both new and experienced staff.

Where appropriate, delegates will be invited to submit details of any specific areas of concern or queries from their own experience, in advance of attending the course.

Who is delivering the course?

The course is delivered by industry consultant Michael Eagle.

Michael was Trade Association and General Manager at the Federation of Communication Services (FCS) for 9 years and in this role was responsible for liaising and negotiating with Ofcom and other industry bodies on proposed changes to regulation as well as preparing briefings interpreting and explaining the key practical compliance issues for FCS members.

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